Collection and Use of Information

Advanced Energy collects different kinds of information to provide you with the best products and services and to operate effectively. Some of this information is provided directly by you, while other information may be provided by your employer in connection with use of our products and services. We may also gather information by observing how you interact with our website, products and services.

What Information We Collect

We collect personal information from and about our website users, both directly when you provide it and automatically while you visit our websites as follows:

Registration: When you, or your organization, sign up to use our sites or services, or you sign up to attend a webinar or get additional information about our products and services, we may receive certain necessary information such as your name, job title and contact information such as email address, phone number and address. We also collect usage data that includes information about how you use our website, products and services.

Licensed Users: To access some of our products and services you may be required to provide us specific information (such as your login credentials) that allows us to verify your identity before accessing certain data we host. In addition, we may use tools and other tracking software within our applications to collection information related to the pages and areas within pages you visit. This identity verification information is kept secure on our servers and is only used to assist you in accessing your account or report; this information is not released outside of the relevant Advanced Energy system unless specifically authorized. De-identified information on how you use our services may be shared with trusted third parties to enable us to provide improved functionality and other enhancements within our applications, but it will not include any personal data.

How We Collect Information

Advanced Energy gathers information about how you use our sites and services in several ways, including:

• Web forms, such as when you type information into a registration form
• Technologies like Cookies (please see Cookies for more information about this technology)
• Web logging, which enables us to collect the standard information your browser sends to every web site you visit such as your IP address, browser type and language, and the site you came from as well as pages you visit and links you click on within our site

For licensed users of our applications, we may use tools and other tracking software within our applications to collect information related to the pages and areas within pages you visit, which enables us to provide improved functionality and other enhancements within our applications.

How We Use Personal Information

Advanced Energy uses the information we collect to operate and improve our products and services, to respond to requests about promotions or products and services offered and to protect and secure the integrity of our systems and data hosted, as more fully set forth below.

Visitors: When Advanced Energy collects personal data from visitors to our sites, the information collected from opt-in users is used only to respond to visitors' requests. In instances where opt-in participants' requests relate to Advanced Energy partners, we will provide personal data only to respond to that request. Advanced Energy does not sell, rent, lease, trade or share visitors' personal data other than as outlined in this Policy. When you provide us with your personal data or otherwise choose to sign up to receive email communications from us, we will use that information to send those communications to you. Individuals may "opt-in" and "opt-out" of receiving e-mail communications through selections available on e-mails received. For participants of our web seminars, the only personal data we share is web seminar registration information and it is only shared with our web seminar presenters to provide this service. They are not permitted to use this information for their own marketing purposes.

Licensed Users of Products and Services: Personal data such as name, contact information, username and password is stored in our database for access to and use of certain software applications. This information is kept secure, is used to assist you in accessing your account and is not released outside of the Advanced Energy system unless specifically authorized or required by law. We may share de-identified information in relation to your use of our applications with trusted third parties, enabling Advanced Energy to provide you with improved functionality and other enhancements.

Please note that where personal data is collected within the software applications we offer, we do so on behalf of client organizations and those client organizations manage the data in accordance with their own internal policies and procedures. Any questions related to how that client organization may process, use or share your information should be directed to that client organization by contacting them directly. We will respond to any requests from the client organization to remove or edit data within a reasonable timeframe.

Access to Personal Information

You can access and change personal information provided to us as described below. Subject to limitations in applicable law, you also have a right to object to the processing of your data, and to request restriction of processing, transfer, erasure, or transfer of your personal data. We generally will respond within 30 days of your request. To make a request please contact us here and provide us with full details in relation to your request or you may send an email to dataprivacyoffice@aei.com. We may need to request specific information from you to help us confirm your identity and validate the right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person that does not have a right to receive it.

You have a right to submit a complaint to the Supervisory Authority in your country if you believe that we did not adequately address your concern.

Retention

We will only retain your information for as long as necessary to fulfill the purposes we collected it for, including for the purpose of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Use of Cookie, Clear Gif and Log File Technology

Technologies such as Cookies, beacons, tags, and scripts are used by us and our tracking utility partners. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

A “Cookie” is a small text file that is stored on a user’s computer.

Advanced Energy utilizes Cookie technology on our sites for purposes of Website traffic analysis such as the time/date of the visit, the time/date of last visit, the page viewed, the referring site, and other data. Advanced Energy also tracks click behavior in the e-mails it sends out. This data is used to update specific user-profile information, ascertain the areas of most interest to opt-in e-mail recipients, and to personalize e-mail messages to them.

We also use session ID Cookies for access to products and services by our licensed users and reporters. These session Cookies are used to make it easier to navigate our site, products and services. A session ID Cookie expires when your browser is closed. If you reject Cookies, you may still use portions of our site, but your ability to use some areas of our site, products or services, may be limited.

In limited circumstances, and with appropriate notice to licensed users, we will use persistent Cookies (Cookies that do not expire when your browser is closed). In these situations, licensed users are required to consent to the placement of a Cookie prior to it being activated and consent may be withdrawn at any time by simply accessing the form Preference Center.

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base.

In addition, Session Variables may be used temporarily in your system cache to create ease-of-use during your transaction with our site. Examples of such information are automatically produced alphanumeric numbers held during your session on our site to facilitate page-to-page transactions. We only store name, e-mail, phone, address, company name or any other identifying information for licensed users; no information is stored for others unless otherwise stated in this policy.

We and our third-party tracking-utility partners employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to Cookies, and are used to track the online movements of Web users. In contrast to Cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

Local Storage Objects (Flash/HTML 5)

We use Local Storage Objects (LSOs) such as HTML 5 to store content and preferences. Third parties with whom we partner to provide certain features on our site to display advertising based upon your web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML 5 LSOs.

Click here to manage Flash Cookies.

Advertising

We partner with a third-party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses Cookies and Web beacons to collect non-personal information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

International Transfers

We may share your personal data within the Advanced Energy group of companies or to service providers who may be located outside of the European Economic Area (“EEA”). In these circumstances we take measures to ensure that your information is protected, this includes putting in place contracts with the recipients of your information, such as entering into the European Commission approved standard contractual clauses, to ensure that they provide adequate protection for your information. 

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidently lost, used or accessed in an unauthorized way, altered or disclosed. For licensed users and reporters, communications between the Advanced Energy site and a user's web browser are accomplished using, at a minimum, 128-bit SSL encryption and various third-party security certificates to protect confidential data. Advanced Energy does not allow users to transfer or receive confidential information unless they are using a validated 128 bit (or greater) encrypted session.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can e-mail us at dataprivacyoffice@aei.com with "Questions about Web site Security" in the subject line.

Use of Third-Party Services

Advanced Energy contracts with select third parties for Web-based services that include e-mail delivery and content streaming, that may collect certain visitor data including IP address and pages visited. These third parties may only use directly identifying data, for example, e-mail addresses, for the service requested and not for their own marketing purposes unless you separately consent to receiving such marketing under the terms provided by that third party. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Advanced Energy also contracts with select third parties in connection with the delivery of services to our customers. These third parties may not use any directly identifying data other than to provide the specific contracted services.

Public Forums

Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us here. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

If you choose to comment on our blog, you will be required to log in to our third-party vendor site to do so. Any information you choose to submit within this section of the site will be collected and used by our vendor and is subject to their privacy policy. Please contact them directly should you have any questions or concerns regarding your posting.

Links to Other Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Advanced Energy. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

Social Media Features and Widgets

Our website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a Cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Terms

No company other than Advanced Energy can access information stored on our servers, unless expressly authorized by Advanced Energy. Unauthorized access to this information is a violation of the law. Advanced Energy has placed security measures and firewalls on all network servers to prevent outside parties from accessing private information. In the event of a breach of security, Advanced Energy will press charges fully possible against those parties illegally accessing information on our servers.

Disclosure Pursuant to Judicial or Government Subpoenas, Warrants or Orders

In certain situations, Advanced Energy may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We reserve the right to disclose your personal data as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on us.

Business Transfer

In the event Advanced Energy goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal data may be transferred. We will provide reasonable advance notice to you through our website of any such change in ownership or control of your personal information.

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have received unwanted, unsolicited e-mail sent by Advanced Energy or from any Advanced Energy system or purporting to be sent via Advanced Energy, please forward a copy of that e-mail with your comments to dataprivacyoffice@aei.com for review.

If you have questions or complaints regarding our privacy statement or practices, please contact us at dataprivacyoffice@aei.com with “Privacy Enquiry” in the subject line and provide detail on your question or complaint so that we may adequately respond.

Please see below for email and postal mail information.

Data Privacy Manager Contact Information

Questions or comments regarding this Policy should be submitted to Advanced Energy by mail or e-mail as follows:

Advanced Energy Industries, Inc..
Attention: Privacy Office
1595 Wynkoop St
Suite 800
Denver, CO 80202
USA

Email: dataprivacyoffice@aei.com
Phone: 800 249 7652

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”). Advanced Energy does not sell personal information. To be clear, we are not providing any of your personal information as consideration for any services or other items of value that we provide to you.

Personal information does not include:

• Publicly available information from government records.
• Deidentified or aggregated consumer information.
• Information excluded from the CCPA's scope, like:
  • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
  • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

In particular, we have collected the following categories of personal information from our consumers within the last twelve (12) months:Y

Our Website obtains the categories of personal information listed above from the following categories of sources:

• Directly from you. For example, from forms you complete or products and services you purchase.
• Indirectly from you. For example, from observing your actions on our Website.
• From third parties, for example, our business partners.

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

We share your personal information with the following categories of third parties:

• Service providers.
• Social Media platforms.

In the preceding twelve (12) months, Company has disclosed the following categories of personal information for a business purpose:

Category A: Identifiers.

Category B: California Customer Records personal information categories.

We disclose your personal information for a business purpose to the following categories of third parties:

• Service providers.
• Social Media platforms.

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion), we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting that personal information.
• The categories of third parties with whom we share that personal information.
• The specific pieces of personal information we collected about you (also called a data portability request).
• If we disclosed your personal information for a business purpose, two separate lists disclosing:
  • sales, identifying the personal information categories that each category of recipient purchased; and
  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

We do not provide these access and data portability rights for B2B personal information.

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
3. Debug products to identify and repair errors that impair existing intended functionality.
4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
8. Comply with a legal obligation.
9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We do not provide these deletion rights for B2B personal information.

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

• Submitting the request via our website form
• Calling us at 1 800 249 7652
• Emailing us at dataprivacyoffice@aei.com

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent, please contact dataprivacyoffice@aei.com.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include:
  • Identity verification pursuant to California Attorney General regulations, which may include submission of a driver’s license, utility bill or bank statement.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password-protected account sufficiently verified when the request relates to personal information associated with that specific account.

We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

For instructions on exercising sale opt-out rights, see Personal Information Sales Opt-Out and Opt-In Rights.

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response electronically. If you do not have an account with us, we may deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

We do not sell your personal information.

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

California's “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to dataprivacyoffice@aei.com or write us at: 1625 Sharp Point Drive, Ft. Collins, CO 80525.

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have received unwanted, unsolicited e-mail sent by Advanced Energy or from any Advanced Energy system or purporting to be sent via Advanced Energy, please forward a copy of that e-mail with your comments to dataprivacyoffice@aei.com for review.

If you have questions or complaints regarding our privacy statement or practices, please contact us at dataprivacyoffice@aei.com with “Privacy Enquiry” in the subject line and provide detail on your question or complaint so that we may adequately respond.

Please see below for email and postal mail information.

Data Privacy Manager Contact Information

Questions or comments regarding this Policy should be submitted to Advanced Energy by mail or e-mail as follows:

Advanced Energy Industries, Inc..
Attention: Privacy Office
1595 Wynkoop St
Suite 800
Denver, CO 80202
USA

Email: dataprivacyoffice@aei.com
Phone: 800 249 7652